Delivery and Returns
Please contact us with any queries regarding cancellation, returns or any other problems.
Delivery Times
Please note, we are currently only able to ship to postal addresses within the United Kingdom.
All of our items are sent via Royal Mail tracked 48 hours. Orders should be placed on a weekday prior to 2pm to receive within this time period.
We will notify all customers when orders have been posted along with a tracking code.
Delivery Charges
Collection only items
Due to size restrictions, some items are only available to collect from the studio address within our normal opening times.
The studio is open from Mon-Fri, 11am – 3pm (excluding Tuesdays and Bank Holidays). Our studio address is: Green Door Printmaking Studio, Banks Mill Studios, 71 Bridge Street, DE1 3LB.
All other items will be posted out at a flate rate:
Books & Magazines £6.50
Greeting Cards £4.50
Jewellery £6.50
Prints £8.50 -£12.50 (price may vary due to size)
Stationery £6.50
Free postage is available on all orders over £100.
Returns
We accept returns within 28 days of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and packaged carefully for return postage.
In the event that your product arrives damaged please contact us.
Please note we cannot accept returns requests for perishable items such as books or magazines. We also cannot accept returns of jewellery (for health and safety reasons). Sale items cannot be refunded.
You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable.
We recommend using recorded delivery to return items and please remember to include a copy of your receipt along with your contact details.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit (minus the original postage cost) will automatically be applied to your credit card or original method of payment, within 14 working days.